Service Center: pay a bill, file a claim, get what you need.
Bills and claims go straight to your insurance company, and every link is below. For certificates, ID cards and policy changes, send us a request and we'll take it from there.
The Tina Gregory Agency Service Center is where clients handle everyday policy needs. Bills are paid directly to your insurance company, and claims are reported to it online, in its app or with the number on your ID card. The links are in the carrier directory below. For certificates of insurance, ID cards, policy changes (adding a car or driver, a new address, a mortgagee) and policy reviews, email tgregory1@farmersagent.com or call (573) 358-4513, Monday through Friday, 9 AM to 5 PM Central. After hours, report a claim to your insurance company first. Tina Gregory Agency is a Farmers Insurance agency at 878 Dunsford Dr in Sullivan, Missouri, with options from other companies through Kraft Lake Insurance Agency when Farmers isn't the best fit.
- Call
- (573) 358-4513
- Email the office
- Hours
- Mon–Fri, 9 AM – 5 PM Central
- After hours
- Your insurer's claims link or app
What do you need today? Pick one and we'll take it from there.
Each request button opens an email to tgregory1@farmersagent.com with a short template filled in. Answer what you can, skip what you don't know, and hit send. Please don't email Social Security numbers or full bank or card numbers.
Pay my bill
Bills are paid directly to your insurance company. Find yours in the directory below for its payment link.
Report a claim
Open the claim with your insurance company online, or call us and we'll help you start it.
Request a certificate of insurance
For a client, landlord, lender or job site. Tell us who the certificate holder is and what they asked for.
Get ID cards
Replacement or new ID cards for your car, boat or motorcycle.
Make a policy change
Add a car or driver, change your address, add a mortgagee or anything else. Changes aren't in effect until we confirm them with you.
Request a policy review
New house, new driver, new business or just a big renewal increase? We'll walk through your coverage in plain English, check Farmers first and look at other options if Farmers isn't the fit.
Pay a bill or report a claim. Go straight to your insurance company.
Farmers is our main company. When Farmers isn't the best fit, we may place coverage with Farmers family companies like Foremost and Bristol West, or outside companies like Progressive and Liberty Mutual through Kraft Lake Insurance Agency. Links open the company's own site in a new tab. Rather talk to someone? Every call comes to our office at (573) 358-4513, and we'll help you or get you to the right person.
| Insurance company | Pay bill | Claims | Call |
|---|---|---|---|
 Farmers | Pay bill | Claims | (573) 358-4513 |
 Foremost | Pay bill | Claims | (573) 358-4513 |
 Bristol West | Call us | Claims | (573) 358-4513 |
 Progressive | Pay bill | Claims | (573) 358-4513 |
 Liberty Mutual | Call us | Call us | (573) 358-4513 |
Policy placed through Kraft Lake with a company that isn't listed here, or not sure which company you have? Call our office at (573) 358-4513 and we'll connect you with the right contact.
Have a concern you can't resolve with your insurance company? Missouri's insurance regulator, the Missouri Department of Commerce and Insurance, runs a consumer hotline at 800-726-7390.
After an accident or loss. Four steps, in this order.
It's hard to think clearly right after a crash, a fire or a flooded basement. Keep this list handy.
Make sure everyone is safe
Check on everyone involved and call 911 if anyone is hurt or there's a hazard like fire, a gas smell or downed lines. If you're on the road and can move safely, get out of traffic and turn on your hazards.
Document what happened
Take photos of the damage and the scene. After a car accident, swap names, phone numbers and insurance details with the other driver and note the police report number if officers respond. At home, take reasonable steps to prevent more damage, like shutting off the water or covering a hole in the roof, and keep your receipts. Hold on to damaged items until the adjuster has seen them, when you can.
Open the claim with your insurance company
Use the claims link in the carrier directory above, the number on your ID card or your insurer's app, or call us at (573) 358-4513 during office hours and we'll help you start it. Have your policy number handy if you can. The insurer opens the claim and assigns an adjuster.
Call us so we can help
Let us know at (573) 358-4513 during business hours. We can help you understand your coverage, answer questions as the claim moves along and follow up with the insurance company when you need us to. We'll explain what's happening in plain English.
One office in Sullivan. One phone number.
Stop by during business hours, or call (573) 358-4513 and we'll help you from wherever you are in Missouri.
Sullivan
- 878 Dunsford Dr
Sullivan, MO 63080 - Mon–Fri 9:00 AM – 5:00 PM Central
- (573) 358-4513
- Get directions in Google Maps
- About our Sullivan office
Missouri Department of Commerce and Insurance
- Missouri's insurance regulator. Its consumer staff can help if you have a complaint you can't resolve with an insurance company.
- Consumer hotline: 800-726-7390
- insurance.mo.gov
Service questions. Straight answers.
How do I pay my insurance bill?
Most bills are paid directly to your insurance company, not to our office. Find your company in the carrier directory and use its payment link, or call the number on your bill.
Not sure which company you have, or something on the bill looks off? Call us at (573) 358-4513 during business hours and we'll sort it out with you.
How fast can I get a certificate of insurance?
We handle certificate requests during business hours, Monday through Friday, 9 to 5 Central. Email tgregory1@farmersagent.com with the certificate holder's name and address and any wording the requester needs, or call us.
If you need it for a specific job or deadline, tell us the date when you ask. The sooner we have the details, the easier it is to get it right.
Who do I call after hours or on a weekend if I have a claim?
Report it to your insurance company online, with the claims link in our carrier directory, or use the claims number on your ID card or in your insurer's app. That's the fastest way to open a claim when our office is closed.
Then let us know the next business day at (573) 358-4513, so we can help you follow it through.
Can you add a car to my policy today?
Call us during business hours with the year, make and model (or the VIN), who will drive it and where it will be kept. We'll walk you through what's needed and get the request in.
A change isn't in effect until we confirm it with you, so please don't treat an email or voicemail as coverage. If you're buying on a weekend, call us first thing on the next business day, or call before you buy if you can.
How do I get new ID cards?
Email tgregory1@farmersagent.com or call us, and tell us which car, boat or motorcycle the cards are for. Many insurance companies also let you view or download ID cards on their website or app.
I moved or refinanced. What do I need to update?
Let us know your new address, and if you refinanced, the new lender's name and loan number so we can update the mortgagee on your home policy. A move can also change where your cars are garaged, which matters for your auto policy.
It's a good moment for a quick review, since a new address can change your coverage needs.
Should I call you or my insurance company first after an accident?
Safety first, always. Then call us at (573) 358-4513 and we'll help you open the claim with your insurance company. After hours, use the claims link in our carrier directory, your ID card or your insurer's app, then let us know the next business day.
I'm not sure which insurance company I have. How do I find out?
Check your ID card, your declarations page or a recent bill. The company name is on each of them. Still not sure? Call us. Because we can place coverage with Farmers and, when Farmers isn't the fit, with other companies through Kraft Lake Insurance Agency, your home and auto may even be with different companies. We can tell you which is which.
My policy is with a company that isn't listed here. Who do I call?
Some policies are placed through Kraft Lake Insurance Agency with companies other than the ones listed in the carrier directory. If that's you, call our office at (573) 358-4513 during business hours and we'll connect you with the right billing or claims contact.
If you have a claim after hours, use the claims number on your ID card or policy documents.
Anything else we can help with?
Need something not listed here?
Just ask.
Call us or send an email, Monday through Friday, 9 to 5 Central. A real person in our Sullivan office will help.